One New Zealand and Mighty Mobile Privacy Statement
If you want to discuss this policy or any concerns or queries you have about the use of your personal information, please email us at PrivacyOfficer@one.nz.
Please quote your name and email address. We would be grateful if you could also provide brief details of what information you want (this helps us to more readily locate your data).
This policy is provided for your information and doesn’t limit or exclude your rights under the Privacy Act 2020 or the Telecommunications Information Privacy Code 2020.
Website Terms & Conditions
You may need to be a registered member of Mighty Mobile to access certain features of our website. When you register and activate your account, you will provide us with personal information such as your name, email address, identification details and payment details. You must ensure that this information is accurate and current.
When you register and activate your account, you will need to provide us with an email address and password to activate and login to your account. You are responsible for keeping your password confidential and secure and are responsible for all use and activity carried out under this account. One New Zealand is not liable for any loss of confidentiality or for any damages arising from your failure to comply with these security measures. One New Zealand requests that you promptly report to it any unauthorised use of your password.
Mighty Mobile is committed to adopting the highest standards to protect your personal information.
You agree that in relation to the content displayed on this site (Content), Mighty Mobile does not, nor does any other party who provides Content to this site, make any warranty as to the accuracy, completeness or currency of the Content. As a user of this site, you should make your own enquiries before entering into any transaction on the basis of or in reliance upon the Content.
Except for any liability we may have to you under the Consumer Guarantees Act 1993, to the extent permitted by law, Mighty Mobile and its employees, officers, agents and contractors exclude all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Mighty Mobile is prohibited at law from excluding its liability, Mighty Mobile and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Mighty Mobile does not accept responsibility for any liability in respect of access to other content through the use of this site.
Unless otherwise indicated, we own or licence from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content). You are authorised to view the material on this site and its Content but must not otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website without our prior written consent.
This site contains registered trade marks and trade marks which are the subject of pending applications or which otherwise are protected at law. Unless otherwise indicated, the trade marks are owned by One New Zealand and may have protection under the laws of other countries. The Mighty Mobile trade marks are owned by Mighty Ape Limited and licensed to One New Zealand. You are not permitted to use the One New Zealand or Mighty trade marks without our prior written consent.
Third Party Sites
This site may contain links to third party sites. Mighty Mobile is not responsible for the condition or the content of those sites. The link (s) are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement of the site (s) or the products or services provided there. You access those sites and use their products and services solely at your own risk. Mighty Mobile does not represent that the content or services available from third party sites are appropriate or available for use in all parts of New Zealand. If you access other content or services from third party sites, Mighty Mobile is not responsible for your compliance with local laws or other applicable laws.
The site (excluding any linked third party sites) is controlled by One New Zealand. By accessing this site, you accept that any disputes about this site or the Content are to be determined by the courts having jurisdiction in New Zealand in accordance with the laws in force in New Zealand (subject to the application of any principle of conflict of laws inconsistent with this requirement). This site may be accessed throughout New Zealand and overseas. Mighty Mobile makes no representation that the content of this site complies with the laws (including intellectual property laws) of any country outside New Zealand. If you access this site from outside New Zealand, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.
Mighty Mobile does not guarantee that your use of this site will be confidential or secure. One New Zealand is not responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect of your use of this site. Any information that you disclose on this site:
- May be used by Mighty Mobile, its agents and contractors in relation to the provision of services accessible on this site, including the marketing of those services.
- May not be secure during its transmission over the internet. Third parties may be able to intercept transmissions which are made when using this site.
NO COMMERCIAL USE
This website is for your personal, non-commercial use only. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.
You must not, and you must not enable another person to, do any act that we would reasonably deem to be inappropriate, is unlawful or is prohibited by any laws or regulations, including but not limited to:
- Any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other legal rights of others;
- Using the website to defame us, our employees or other individuals;
- Uploading files that contain viruses that may cause damage to our property or the property of other individuals;
- Posting or transmitting to this website any unauthorised material including, but not limited to, material that is, in our reasonable opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security. If we allow you to post any information on our website, we have the right to take down this information at our sole discretion and without notice.
Complaints Handling Policy
Please visit https://www.mightymobile.co.nz/complaints-handling-policy
Fair Use Policy
It is important to Mighty Mobile that all eligible Mighty Mobile customers are able to access our services. For this reason, and to ensure the provision of a quality service, a Fair Use Policy applies to some of our services.
We may apply our Fair Use Policy where, in our reasonable opinion, your usage of our Services is excessive and/or unreasonable as detailed below.
We have developed our Fair Use Policy by reference to average usage and Mighty Mobile customer profiles, estimated customer usage of our Services, and any relevant Data allowances.
Our mobile service is for personal use only and is not for multiple simultaneous calling, re-supply or re-selling, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs or simboxes), spamming, phishing or any other activity that we consider to be non-standard usage.
If your usage of our Services materially exceeds the range of estimated use patterns or is likely to damage or negatively impact the operation of our network, we will consider your usage to be excessive and/or unreasonable. We may contact you to advise you that your usage is in breach of our Fair Use Policy, and request that you stop or alter your usage to come within our Fair Use Policy.
If your excessive or unreasonable usage continues after receipt of a request to stop or alter the nature of such usage, we may without further notice restrict, suspend or cancel your Services.
Powered by the One New Zealand network, Mighty Mobile provides you with extensive, reliable coverage.
The Mighty Mobile network covers over 98% of the population and over 96% with extended coverage.
Voice over LTE (VoLTE) is also known as '4G Voice' or '4G Calling'. 4G Calling means that your phone call can be made over 4G networks. To use 4G Calling, you'll need a VoLTE capable mobile phone, and a 4G enabled plan. This may also mean a software update to enable VoLTE on your phone. See a list of VoLTE capable phones to learn more, and what to expect with software updates.
To get the fast data speed of 5G, you need to be in an area with 5G coverage, have a 5G phone and be on a 5G ready plan.
Note: This coverage map is indicative only, and is intended to provide general guidance on where the One NZ network and outdoor coverage is available. Coverage may vary depending on your exact location and the type of device used.